Frequently Asked Questions

Q: How can I view the status of my order?
A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.

Q: What are your shipping costs?
A: You can view an estimate of shipping costs by viewing your cart.  However, final shipping costs will be displayed on the invoice for you to see before confirming your order.

Q: What is the condition of your items?
A: We are proud to say that we sell only NEW items in their original packaging!

Q: How long will it take to get my item?
A: Estimated delivery within 7 to 8 business days from the day of purchase within the United States.  International deliveries may take longer.  Please note that we do not ship on Weekends or Holidays!

Q: Where do you ship from?
A: Most items ship from Lahaina, HI, United States.

Q: Do you offer international shipping?
A: We ship anywhere in the world!

Q: Can I return an item?
A: If you are not 100% pleased with your purchase, you may return it to us within 14 days after receipt of the merchandise for a full refund of your purchase price.  A 20% restocking fee may be applied.  Returns will not be accepted without prior authorization from us!    Shipping charges are non-refundable!  The buyer is responsible for return shipping costs.  Items must be returned in the condition in which they arrived and in their original packaging.  For answers to your questions, you may email us at sales@bunsofmaui.net .

Q: How long will it take for my order to be processed and shipped?
A: We usually ship within 5 'business days'.  We do not process or ship orders on weekends or holidays! Please allow extra time for processing your order, if placed on a weekend or holiday!

Q: How can I contact the seller?
A: Our customer service hours are Monday - Friday from 8 am. to 5 p.m Hawaii time. Phone number is: 1-808-268-5254. Fax number is: 1-866-334-0054. Email address is: sales@bunsofmaui.net.

Q: What if I want specific colors or designs, or to make any specific request about the item I have purchased?
A: You may email your request to sales@bunsofmaui.net.

Q:Why is this site safe?
A: To make sure you always have the highest level of security, your payment details are automatically encrypted when you enter them. We use Internet standard encryption technology to scramble your sensitive data when you transmit it to us. This process is known as SSL (secure sockets layer) and we are constantly updating our technology to provide you with the maximum practicable level of security. To check that you are in a secure area of our site look at the bottom right of your browser and you will see a closed padlock or an unbroken key. When you place an order, for your convenience we offer to retain your card details. These are maintained in a secure format. However, if you prefer that we do not maintain these details, you can go to 'Your Account', click on 'Edit or Delete a Payment Method' and delete any card information.

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